We only keep personal data for as long as necessary, taking into account the reason it was collected and the purpose for which it is processed. In most cases, personal data will not be retained for longer than 6 years.
Some types of information may need to be kept for longer where this is required to meet legal, accounting, tax, regulatory or compliance obligations.
| Application and ID records | 12 months after completion |
| Customer correspondence | 12 months |
| Payment and accounting records | 6 years |
| DBS or verification data | Retained only for as long as required for verification |
| Call recordings | Up to 3 months |
If you are signed up to our portal your Personal Identifier Information is kept until you close your account