Officially approved by the Government as a Responsible Organisation (No. 89109590000) for DBS checks

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Terms and conditions

Updated: 19th August 2025

Please review the following terms and conditions before making any purchase on our website. Ensure they include everything you expect and nothing you are unwilling to accept.

Who are we?

We are First Job Services Limited, trading as “We,” a company registered in England and Wales under company number 15076484. Our registered office is located at 128 City Road, London, United Kingdom, EC1V 2NX. Our VAT number is 473405494. We are regulated by the Information Commissioner’s Office (I.C.O) Reference – XB691512.

We are a registered Responsible Organisation with the UK Government’s Disclosure & Barring Service (DBS) (Responsible Organisation number: 891095900000). Our current status can be located here: https://www.gov.uk/guidance/responsible-organisations

Key rights

The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 states you can usually cancel within 14 days. If you agree for the services to begin within this period, you may be charged for any services already provided.

The basics of the Consumer Rights Act 2015

You have the right to request a repeat or repair of the services if they are not performed with reasonable care and skill. If we cannot fix the issue, you may be entitled to a partial refund.

If a price has not been agreed upon in advance, the amount you are charged must be reasonable.

If a time frame has not been set in advance, the services must be carried out within a reasonable period.

This is a summary of some of your key rights. For detailed information, please visit Citizens Advice at https://www.citizensadvice.org.uk or call 03454 04 05 06.

This summary above highlights some of your key rights. It is not a substitute for the contract below, which you should read thoroughly.

Overview

By purchasing services on our site, you agree to be legally bound by this contract. This contract is available only in English. No other languages will apply. When purchasing any services, you also agree to be legally bound by:
The terms and conditions listed here:

Any additional terms that may modify or replace parts of this contract. This may occur if a third party or statutory body providing part of the services changes their own conditions, rules, or processes. We will notify you of any such changes with one month’s notice.

All the above documents are considered part of this contract as if fully set out here.

Privacy and personal data

Please see our privacy policy.

Your privacy and personal information are important to us. Any personal information you provide will be handled in accordance with our Privacy Policy. This policy details what personal information we collect from you, how and why we collect, store, use, and share it, your rights regarding your personal information, and how to contact us or supervisory authorities if you have any questions or complaints about our use of your personal information.

I consent to the DBS sending an electronic result directly to the registered body that submitted my application. I understand that this electronic result will either indicate that the certificate is blank or advise to await the certificate, which will contain additional information. In some cases, the registered body may share this information with my employer before I receive my certificate.

I understand that if I do not consent to an electronic result being issued to the registered body submitting my application, I must not proceed with this application and should submit a paper application form instead.
I also understand that to withdraw my consent while my application is in progress, I must contact the DBS helpline at 03000 200 190. This will result in my application being withdrawn.

Ordering our services

You place an order on the site by selecting the relevant application form page and completing the online form, or through our telephone agents. Please read and check your order carefully before submitting it; you can correct any errors before submission.

When you place your order at the end of the online or manual process, we will acknowledge it by email. This acknowledgement does not mean that your order has been accepted.

If we cannot process your order we will contact you, typically for reasons such as being unable to carry out the services (e.g., due to a shortage of staff), not being able to authorize your payment, not being allowed to sell the services to you, or a mistake in the pricing or description of the services.

Additionally, if you have not supplied the necessary information for us to provide the services, we will notify you.

We will only accept your order when we email you a confirmation (Confirmation Email). At this point, a legally binding contract will be in place between you and us, and we will provide the services as agreed during the online or manual application process.

If you are under the age of 18, you may not buy any services from the site.

Cancellation rights

You can view our current refund policy here.

You have the right to cancel this contract within 14 days without giving any reason. However, this right does not apply if you requested us to start providing the services during the cancellation period and the services are fully performed (i.e., the work is completed) during this period. This is further explained in the relevant GOV clauses below.

The cancellation period will expire 14 days after the conclusion of the contract.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. email or post) using the contact details provided at the top of this contract. You may use the model cancellation form available in our Refund Policy, but it is not required.

To meet the cancellation deadline, it is sufficient to send your communication regarding your right to cancel before the cancellation period expires.

We will not start providing the services during the 14-day cancellation period unless you ask us to. In the Confirmation Email, you will have the option to request us to start providing the services during the cancellation period by ticking a box. By doing so, you acknowledge that you will lose your right to cancel this contract once the services are fully performed (i.e., the work is completed). If you do not tick the box, we will not start providing the services until the cancellation period has expired. We are not obliged to accept your request.

If you requested us to start providing the services during the cancellation period and the services are fully performed (i.e., the work is completed) during this period, you will lose your right to cancel and will be required to pay the full price under this contract, even if the cancellation period has not expired.

This does not affect your rights if the services are faulty. A summary of these rights is provided at the top of this contract and in the relevant clause below.

Consequences of cancellation

If you cancel this contract, we will reimburse all payments received, minus any administration fees, unless you requested us to start providing the services during the cancellation period. In that case, you must pay us accordingly.

The reimbursement will be made without undue delay, no later than 14 days after we are informed of your decision to cancel. We will use the same payment method as the initial transaction, unless you have expressly agreed otherwise, and you will not incur any fees as a result.

Please note that you forfeit the right to a refund if you have uploaded documents to your application.
For duplicate orders, you will be eligible for a partial refund if both orders are placed within 1.5 hours of each other, and you email us within 1.5 hours of the second order. Any requests outside of this timeframe will void your right to a refund.

You have 4 weeks from our last communication to complete any necessary steps. If there is no communication within this period, you will receive an email advising that the contract is due to end. You will then have 7 days to contact us. If no contact is made within these 7 days, the contract will end. If you contact us after the contract has ended, you will need to submit a new application, and we may charge a fee to reinstate the application, depending on the circumstances.

Service completion

We will carry out the services within the time or period specified during the online checkout or manual application process, and as confirmed in the Confirmation Email. If no specific time or period has been agreed upon, the services will be carried out within a reasonable timeframe.

Our ability to provide the services may be affected by events beyond our reasonable control. If such events occur, there may be a delay before we can resume the services. We will make reasonable efforts to minimize the impact of these events and keep you informed of the situation. We will aim to restart the services as soon as the events have been resolved.

We offer an online application service available 24/7; however, the submission of your application is handled manually during our working hours (9:00 am – 6:00 pm, Monday to Friday, excluding bank holidays). During the order process, you can select the relevant processing timescales for when we will provide the services, should we accept your order.

Your identity will be verified by us before being submitted to our third party and then to The Disclosure and Barring Service. All certificates are processed in the final stage by The Disclosure and Barring Service.

The estimated completion date for the services will be provided during the order process. Please note that the faster processing option on our website allows us to expedite your application by prioritizing its checking, preparing, processing, and reviewing. It does not expedite the service provided by The Disclosure and Barring Service.

We will keep you informed throughout the process, including notifications when we begin, submit your application, and complete processing your information.

We are not responsible for

If our supply of services is delayed by an event outside our control, including actions or omissions by you or a third party, we will contact you as soon as possible to inform you and take steps to minimize the delay’s impact. We will not be liable for delays caused by such events.

If The Disclosure and Barring Service determines that you are not entitled to receive the requested documents, you agree and acknowledge that this decision is beyond our control, and we will not be liable to refund any monies paid for the services to date.

If you do not provide the required information, we may need certain details from you to supply the services, as specified in the order process. We will contact you if the information is not provided, appears incorrect, or is incomplete. If you do not provide this information within a reasonable time, or if the information is incomplete or incorrect, we may either end the contract without a refund or charge an additional reasonable fee to compensate for any extra work required. We will not be responsible for delays or failure to supply the services if it is caused by you not providing the necessary information within a reasonable time.

If you provide incorrect information or omit any details, resulting in your application being withdrawn, we are not responsible. In such cases, the service fee paid will be forfeited, and you will need to pay the full fee for us to resubmit your application with the correct or omitted information.

On completion

When your application has been reviewed, processed, and submitted to The Disclosure and Barring Service, we will inform you.

DBS certificates are created and sent to you by The Disclosure and Barring Service. We do not provide a follow-up or chasing service. If you do not receive your DBS certificate within 14 days of your check being submitted, please contact The Disclosure and Barring Service directly at 03000 200 190.

You may request your unique reference number or a summary certificate from our Processing Team once it is available.

Delivery policies depend on the ultimate supplier of the checks:

  • All Scottish certificates will be sent via 1st class tracked post within 21 working days of the check being completed.
  • We will retain all tracking information for any certificates we send directly. You may request this information at any time within 3 months of the check being completed.
  • All certificates for England, Wales, the Channel Islands, and the Isle of Man will be sent directly from our third party, and we do not take responsibility for any certificates not dispatched in this process.
  • We cannot guarantee a timeframe for the arrival of certificates outside of England, Wales, the Channel Islands, and the Isle of Man.
  • We do not take responsibility for postage of certificates outside of England, Wales, the Channel Islands, and the Isle of Man.
  • Upon completion of your check, a certificate will be dispatched via our third party. We do not take responsibility for any delays within the postal service or for undelivered mail.
  • All certificates will be delivered after the completion of checks to the delivery address provided at the time the order is placed.
  • We reserve the right to change the delivery timeframe when required.
  • The delivery timeframe may change based on factors such as the length of time required for the check, the type of check needed, and any queries regarding the check.

Payment terms

We accept the following credit and debit cards: Visa Credit, Visa Debit, and Mastercard.

You can also pay by bank transfer to our business bank account – this will only be provided by email.

We will do everything reasonably possible to ensure that the information you provide when paying for services is secure, using an encrypted payment mechanism. However, in the absence of negligence on our part, failure to comply with this contract or our Privacy Policy, or breach of our duties under applicable laws, we will not be legally responsible for any loss you may suffer if a third party gains unauthorized access to your information.
Your credit or debit card will only be charged when you submit an online order or agree to a sale over the phone.

All credit or debit card payments must be authorized by the relevant card issuer. We may also need to use additional security steps via Verified by Visa (www.visa.co.uk) and Mastercard® SecureCodeTM (www.mastercard.co.uk).

Liability limits

Except for any legal responsibility that we cannot exclude by law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

  • Losses that were not foreseeable to you and us when the contract was formed
  • Losses not caused by any breach on our part
  • Business losses
  • Losses to non-consumers

Disputes

We will try to resolve any disputes with you quickly and efficiently in accordance with our refund policy.
If you are unhappy with the services, our service to you generally, or any other matter, please contact us as soon as possible.

If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract. The laws of England and Wales will apply to this contract.

Limitation of liability

In no event shall First Job Services Ltd, or any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website, whether such liability is under contract. First Job Services Ltd, including its officers, directors, and employees, shall not be liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.

Governing law

This agreement shall be governed by the laws of the United Kingdom, and the parties submit to the jurisdiction of the United Kingdom courts for any disputes or differences arising from this agreement.
If you have any questions regarding our Terms and conditions, please contact us.

Refund policy

You can see our current refund policy here.

Contact us

You can contact us on this page here.