Please review the following terms and conditions before submitting data or making any purchase on our website. Ensure they include everything you expect and nothing you are unwilling to accept.
We are First Job Services Limited, trading as “We,” a company registered in England and Wales under company number 15076484. Our registered office is located at 128 City Road, London, United Kingdom, EC1V 2NX. Our VAT number is 473405494. We are regulated by the Information Commissioner’s Office (I.C.O) Reference – XB691512.
We are a registered Responsible Organisation with the UK Government’s Disclosure & Barring Service (DBS) (Responsible Organisation number: 891095900000). Our current status can be located here:
https://www.gov.uk/guidance/responsible-organisations
The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013 states you can usually cancel within 14 days. If you agree for the services to begin within this period, you may be charged for any services already provided.
By purchasing services through our website, you agree to these Terms and Conditions. Please read them carefully before placing your order.
The terms and conditions are listed here:
Any additional terms that may modify or replace parts of this contract. This may occur if a third party or statutory body providing part of the services changes their own conditions, rules, or processes. We will notify you of any such changes with one month’s notice.
All the above documents are considered part of this contract as if fully set out here.
Please see our privacy policy.
Your privacy and personal information are important to us. Any personal information you provide will be handled in accordance with our Privacy Policy. This policy details what personal information we collect from you, how and why we collect, store, use, and share it, your rights regarding your personal information, and how to contact us or supervisory authorities if you have any questions or complaints about our use of your personal information.
I consent to the DBS sending an electronic result directly to the registered body that submitted my application. I understand that this electronic result will either indicate that the certificate is blank or advise to await the certificate, which will contain additional information. In some cases, the registered body may share this information with my employer before I receive my certificate.
I understand that if I do not consent to an electronic result being issued to the registered body submitting my application, I must not proceed with this application and should submit a paper application form instead.
I also understand that to withdraw my consent while my application is in progress, I must contact the DBS helpline at 03000 200 190. This will result in my application being withdrawn.
You place an order on the site by selecting the relevant application form page and completing the online form, or through our telephone agents. Please read and check your order carefully before submitting it; you can correct any errors before submission.
When you place your order at the end of the online or manual process, we will acknowledge it by email. This acknowledgement does not mean that your order has been accepted.
If we cannot process your order we will contact you, typically for reasons such as being unable to carry out the services (e.g., due to a shortage of staff), not being able to authorize your payment, not being allowed to sell the services to you, or a mistake in the pricing or description of the services.
Additionally, if you have not supplied the necessary information for us to provide the services, we will notify you.
We will only accept your order when we email you a confirmation (Confirmation Email). At this point, a legally binding contract will be in place between you and us, and we will provide the services as agreed during the online or manual application process.
If you are under the age of 18, you may not buy any services from the site.
You can view our current refund policy here.
You have the right to cancel this contract within 14 days without giving any reason. However, this right does not apply if you requested us to start providing the services during the cancellation period and the services are fully performed (i.e., the work is completed) during this period. This is further explained in the relevant GOV clauses below.
The cancellation period will expire 14 days after the conclusion of the contract.
To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. email or post) using the contact details provided at the top of this contract. You may use the model cancellation form available in our Refund Policy, but it is not required.
To meet the cancellation deadline, it is sufficient to send your communication regarding your right to cancel before the cancellation period expires.
We will not start providing the services during the 14-day cancellation period unless you ask us to. In the Confirmation Email, you will have the option to request us to start providing the services during the cancellation period by ticking a box. By doing so, you acknowledge that you will lose your right to cancel this contract once the services are fully performed (i.e., the work is completed). If you do not tick the box, we will not start providing the services until the cancellation period has expired. We are not obliged to accept your request.
If you requested us to start providing the services during the cancellation period and the services are fully performed (i.e., the work is completed) during this period, you will lose your right to cancel and will be required to pay the full price under this contract, even if the cancellation period has not expired.
This does not affect your rights if the services are faulty. A summary of these rights is provided at the top of this contract and in the relevant clause below.
If you cancel this contract, we will reimburse all payments received, minus any administration fees, unless you requested us to start providing the services during the cancellation period. In that case, you must pay us accordingly.
The reimbursement will be made without undue delay, no later than 14 days after we are informed of your decision to cancel. We will use the same payment method as the initial transaction, unless you have expressly agreed otherwise, and you will not incur any fees as a result.
We will carry out the services within the time or period specified during the online checkout or manual application process, and as confirmed in the Confirmation Email. If no specific time or period has been agreed upon, the services will be carried out within a reasonable timeframe.
Our ability to provide the services may be affected by events beyond our reasonable control. If such events occur, there may be a delay before we can resume the services. We will make reasonable efforts to minimize the impact of these events and keep you informed of the situation. We will aim to restart the services as soon as the events have been resolved.
We offer an online application service available 24/7; however, the submission of your application is handled manually during our working hours (9:00 am – 6:00 pm, Monday to Friday, excluding bank holidays). During the order process, you can select the relevant processing timescales for when we will provide the services, should we accept your order.
Your identity will be verified by us before being submitted to our third party and then to The Disclosure and Barring Service. All certificates are processed in the final stage by The Disclosure and Barring Service.
The estimated completion date for the services will be provided during the order process. Please note that the faster processing option on our website allows us to expedite your application by prioritizing its checking, preparing, processing, and reviewing. It does not expedite the service provided by The Disclosure and Barring Service.
We will keep you informed throughout the process, including notifications when we begin, submit your application, and complete processing your information.
If our supply of services is delayed by an event outside our control, including actions or omissions by you or a third party, we will contact you as soon as possible to inform you and take steps to minimize the delay’s impact. We will not be liable for delays caused by such events.
If you do not provide the required information, we may need certain details from you to supply the services, as specified in the order process. We will contact you if the information is not provided, appears incorrect, or is incomplete. If you do not provide this information within a reasonable time, or if the information is incomplete or incorrect, we may either end the contract without a refund or charge an additional reasonable fee to compensate for any extra work required. We will not be responsible for delays or failure to supply the services if it is caused by you not providing the necessary information within a reasonable time.
If you provide incorrect information or omit any details, resulting in your application being withdrawn, we are not responsible. In such cases, the service fee paid will be forfeited, and you will need to pay the full fee for us to resubmit your application with the correct or omitted information.
When your application has been reviewed, processed, and submitted to The Disclosure and Barring Service, we will inform you.
DBS certificates are created and sent to you by The Disclosure and Barring Service. We do not provide a follow-up or chasing service. If you do not receive your DBS certificate within 14 days of your check being submitted, please contact The Disclosure and Barring Service directly at 03000 200 190.
You may request your unique reference number or a summary certificate from our Processing Team once it is available.
Delivery policies depend on the ultimate supplier of the checks:
We accept the following credit and debit cards: Visa Credit, Visa Debit, and Mastercard.
You can also pay by bank transfer to our business bank account – this will only be provided by email.
We will do everything reasonably possible to ensure that the information you provide when paying for services is secure, using an encrypted payment mechanism. However, in the absence of negligence on our part, failure to comply with this contract or our Privacy Policy, or breach of our duties under applicable laws, we will not be legally responsible for any loss you may suffer if a third party gains unauthorized access to your information. Your credit or debit card will only be charged when you submit an online order or agree to a sale over the phone.
All credit or debit card payments must be authorized by the relevant card issuer. We may also need to use additional security steps via Verified by Visa (www.visa.co.uk) and Mastercard® SecureCodeTM (www.mastercard.co.uk).
Except for any legal responsibility that we cannot exclude by law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
We will try to resolve any disputes with you quickly and efficiently in accordance with our refund policy. If you are unhappy with the services, our service to you generally, or any other matter, please contact us as soon as possible.
If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract. The laws of England and Wales will apply to this contract.
In no event shall First Job Services Ltd, or any of its officers, directors, and employees, be held liable for anything arising out of or in any way connected with your use of this website, whether such liability is under contract. First Job Services Ltd, including its officers, directors, and employees, shall not be liable for any indirect, consequential, or special liability arising out of or in any way related to your use of this website.
This agreement shall be governed by the laws of the United Kingdom, and the parties submit to the jurisdiction of the United Kingdom courts for any disputes or differences arising from this agreement. If you have any questions regarding our Terms and conditions, please contact us.
You can see our current refund policy here.
Go to our contact page.
First Job Services, 128 City Road, London, United Kingdom, EC1V 2N
Email Address: info@checks.co.uk
Telephone number: 0800 0318 487
Checks.co.uk is a trading name of First Job Services Ltd
Registered in England & Wales. Company Number: 15076484
